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SHIPPING & RETURNS

Shipping

 

WHERE DO YOU SHIP TO?

We currently only ship to the mainland UK. For any other delivery requests please contact us directly.

 

HOW MUCH DOES SHIPPING COST?

Delivery is £5.95 per brand

 

HOW WILL I RECEIVE MY ORDER?

Each of our brand partners will prepare and ship your products to you directly, so if you order from multiple brands, you will receive your order in separate deliveries.

 

OTHER QUESTIONS?

If you have a specific question about your order which isn’t answered here. Please do not hesitate to get in touch, email us on support@abdesignandinteriors  and we’d be happy to help!

Returns

 

WHAT IS YOUR RETURNS POLICY?

We hope you are happy with your AB Design and Interiors order, however, we know some things don’t work out. If you would like to return your order, you have 14 days to notify us on returns@abdesignandinteriors from the date of receipt. You will have a further 14 days to send your item back to the brand after receiving a response from us. The returns period will expire 28 days from the day on which you received the items you ordered.

 

HOW TO RETURN A PRODUCT:

Email us at returns@abdesignandinteriors within 14 days of receipt with the following:
Your order number
The product(s) you would like to return
The reason for return

 

We will respond with the return address(es).
Package your order securely and send it back to brand. Please note:

Items must be returned in their original packaging.
You are responsible for the cost of the return shipment.
We advise using a tracked service to ensure your delivery makes it back to the brand safely and securely, so please retain your proof of postage. Your order will be refunded back to your original payment method (including gift cards) once it has been safely received and we have been notified by the brand.

 

LIABILITY

Please note that you, the customer, are responsible for the safe return of product(s) to our brand partners. We are therefore not liable for any mishandled products or damage caused by poor packaging upon return to the brand. For more information on damaged or faulty returns, see ‘Damages & Faults’ below.

 

DAMAGES
Please contact us immediately upon receipt of goods if anything is damaged.